Solved: Hello, we got our self install kit delivered and I wanted to connect it, but we don't have a VM socket in our house So I need help - 5308127 Browse Virgin Media Virgin Media CommunityQuickStart, set up and connections. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. pdf (virginmedia. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Manage Your Account. Manage Your Account. on 03-08-2020 18:05. Package arrive today and realized I don't have a VM wall socket to. You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network. Thanks for the reply. Alessandro Volta. We previously had Virgin Media installed here back in 2017 and at the t. I sign up for vm broadband and I was offered self instalation kit . Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. . Do please follow the helpful advice offered by , and keep us updated. Account - Mobile. on 19-10-2022 19:35. Most QuickStart kits have just 6 cables, connectors and powerlines to. Stay safe online. SpeedCheck out the do's and don'ts, in our Community FAQs. The cable could be hidden within, or behind, furniture. 2) plug new provided cable into hub. Being connected to the internet is one of the most important modern essentials in 20. When plugged into either cable the hub just flashes green 🤷🏼 ♀️ 0 Kudos Thanks for posting, welcome to both the community and indeed Virgin Media. Hi , Thank you for getting back to me via private message. Hi, I have the self install kit arriving, however I have seen there is no Virgin wall socket when I watched the self install guide. I am going to cancel. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. SpeedIf you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. The wall box may be branded with the logos of an old cable TV company (not VM). Dave. Select the correct HDMI input for your box. Virgin Media; My Virgin Media;. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. I’m having the exact same problem. My Virgin Media App. I’ll call the 0800 number. Security matters. Hi Virgin Media Team, Hope you are well. A master socket is the main socket for the phone line in your home, not an extension socket. Got my virgin media self install kit but I don't have a virgin socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. Hi, Iv just received my new broadband. My previous sky microfilter attached here. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. Tried looking but. . Call the Pre-installation and delivery team on 0800 052 1734. If you can get Quickstart, you can choose one of two delivery options. can take a look. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. Switched On Families. If digging / drilling / new external & internal cables are required the. Account - Cable. Live TV uses co-ax cables. There is no other wall socket or anywhere for the round wire to go. We can understand this is not ideal as a new customer and we want to best help. When I was going to self-install it, I didn't find any wall socket. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. - 5390715. Call the Pre-installation and delivery team on. Account - Mobile. Everything you need is posted to you. Manage Your Account. Adduxi. Browse Virgin Media Virgin Media Community. This hole will typically be up to 1cm in diameter and often positioned near your front door. 5. Surly there has been a connection previously otherwise we wouldn't have bee. May I know which one I can connect. Thanks for your post on our Community Forums , and a very warm welcome to you! Sorry to hear of the lack of Virgin Media socket being available in your home. 😞 There are cases where we'd need to convert a self-install to a manned one if this socket is missing, the great news is all this can be done 100% free of cost to you. which will give you a general idea of VM fixtures and fittings. Account - Cable. How can we - 5041171 Options. Wiring A Home Ethernet Network Practical Beginners Guide. how can I go about changing our self install to having someone come and install it for us? on 03-08-2020 18:05. Virgin Media; My Virgin Media; Shop;. 194. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. on 14-09-2022 12:00. on 06-03-2023 09:36. These enter my house via an air brick/vent very close to. Also tried the Ethernet, not. Agree with @nodrogd but with the very limited hight of the socket, something like this LAP 1-Gang Coaxial TV Socket White - Screwfix would suffice. Try tracing the cables back to the house from the brown box outside. Virgin Mobile. Hi, Want to share my experience so far getting connected to VM. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWish I did spend the bit extra now, the router is already on the way annoyingly. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. 2 as the wire is already in. on 21-03-2023 18:43. Thank you for making your first post regarding the wall socket and your self install. Account - Cable. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. Security matters. Sorry to hear you need some additional support with your installation due to missing some sockets required. When plugged into either cable the hub just - 5440321. Networking and WiFi. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in?. Can a member of the team contact me to arrange a. QuickStart self-serve installs are offered where there's previously been VM service, and so there's an assumption the co-ax connections are already inplace. Security matters. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. However, I do not have any of the specified wall sockets available. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. But I have no Virgin Media Wall socket in my house. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Moved to a new flat on 01/12/22. Security matters. All forum topics; Previous topic; Next topic; 2 REPLIES 2. . We would like to show you a description here but the site won’t allow us. Getting Connected with Virgin Media is easy when you have a wall socket. 2 Uninstall TiVo box. Basically opened it, removed the connector and put there wire through the wall. Entertain me; Broadband Deals. Virgin Media; My Virgin Media; Shop;. It seems that I need an electrian to install a wall socket. Hi, I recently moved to this house and placed an order for VM broadband which I received today. That's the cable to use for your HUB. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Options. My Virgin Media App. Thanks! Regards, BilalThere is no difference in wall sockets and cables, so you can freely connect any device to any socket. . 9% confident there is no Virgin Media socket installed. The cable on the right looks like is for a Freeview TV antenna. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Thank you for making your first post regarding the wall socket and your self install. Switched On Families. Should’ve checked this before I ordered. . Freeview/Freesat HD,. Explain what needs to be done and book an engineer visit. . Technician: No extra cost – If QuickStart’s unavailable. But I have no Virgin Media Wall socket in my - 5339557. Networking and WiFi. When I was going to self-install it, I didn't find any wall socket. Tech Chatter. They will re-wire to your requirements. Ordering And Installation Of Broadband Thinkbroadband. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. We have a virgin media wall socket with an ethernet port in the. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is. Options. Switched On Families. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. The cable could be hidden within, or behind, furniture. Account - Cable. connector cable from the wall socket, as we’ll be re-using that later. in Email 10 hours agoHi Virgin Media Team, Hope you are well. The technician visited a. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The internal wall boxes are mostly oblong. QuickStart, set up and connections. VM will usually only supply a Quickstart to a property that had VM previously. Switched On. We would like to show you a description here but the site won’t allow us. D01 C9W8. We're here to help. Any idea what next? TY. Chatter and natter. Up to 3 WiFi Pods if needed. The Gamer Lounge. If you in a property that's recently been added to Virgin Media's network we have another video th. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. But I have no Virgin Media Wall socket in my house. 2. This is something we can certainly get changed over to a manned install for you but in order to. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. The coax cable from the study can be used for the other 360 box in the kitchen. Hi NazminAkhtar84 👋 welcome to community! Thank you for posting. Post up some photos of your wall socket and its cable ends and Hub socket. Ordered VM broadband and was recommended by the website to select the self quick install option. I ordered a broadband only package because it said I could self install the kit. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Thanks for the reply. My Virgin Media App. 4 weeks ago. The large Eurobell wall box is where you would connect. Cihank617. . Hi Owenclark, thanks for posting on our help forums and for joining the VM community. -. Options. See where this Helpful. . There is a VM phone socket but no wall socket to get my WiFi etc up and running. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. It also protects the network from 240 volts being fed to it by faulty TVs in your home. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Chatter and natter. Call the pre-installation and delivery team on 0800 052 1734. However, checking the property’s inventory, I noticed that there is an Openreach phon. SpeedIt could be that a previous owner has cut the cabling out. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Reply. The socket you need will be marked with the Virgin Media logo. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. both appear. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. Choose the best spot for your wifi hub. We have the quickstart pack but sadly cannot get broadband set up and working. 0 Kudos. Browse Virgin Media Virgin Media Community. SpeedWall Socket Installation in QuickStart, set up and connections 2 weeks ago; I need a VM wall socket in QuickStart, set up and connections 2 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 2 weeks agoHi, Just signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. Would you expect it to work fine for gig1? Is there anything obvious I am missin. Virgin Mobile. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. on 05-09-2023 20:36. Stay safe online. 12. Register today and see the benefits for yourself. The engineer looked around, there's no cable as well undeground. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Turn on and start the Box. Get the Hub ready by connecting the wires. Occasionally only a very short stub of wire is left. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. Stay safe online. Account - Cable. |. Just a open reach socket. then you will need to contact the pre-install team to install a new socket (0800 052 1734) VM BB TV Landline. Account - Cable. But I have no Virgin Media Wall socket in my house. The cable going in will be a double “shotgun barrel” type cable. SpeedQuickStart, set up and connections. Thing is, I've been to the house, Virgin haven't, and I am 99. Turn on and get connected. 2 as the wire is already in. Account - Cable. My Virgin Media App. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Switch on your TV, then using your own TV remote press the Input, AV or Source button. . We would like to show you a description here but the site won’t allow us. Failing this. on 30-09-2022 14:24. ReplyGig1 upgrade self install, unsure about current questionable coax. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). QuickStart, set up and connections. in QuickStart, set up and connections 2 hours ago; Installation: Wall socket issue in QuickStart, set up and connections 6 hours ago; Install confusion in QuickStart, set up and connections yesterday; Customer support is a nightmare: no way to schedule installation in QuickStart, set up and connections. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Thanks! Regards, Bilal Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Follow these simple installation steps for your Virgin Media home phone set up. You should see a cable going through the wall and if you trace this inside, you should get the cable. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. When you see. Switched On Families. The cable could be hidden within, or behind, furniture. The OUT terminal from the Technetix isolator has a terminator cap on it. 9% confident there is no Virgin Media socket installed. I received the self install pack but can't install it we need an engineer visit. 0800 052 1734-----We would like to show you a description here but the site won’t allow us. I'm on Gig1 with coax cable and wall sockets from the ntl days and no issues here. Some older sockets may have NTL or Telewest written on them. Sorry to hear you have been having issues with your self-installation. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayI received my quick start kit at the weekend however the only Virgin Media wall socket I have looks like this. These are usually provisioned from an equipment cupboard outside the flats. Some properties do not have a wall socket, only a cable. Push the white cable with the black label into the Hub. Tried looking but can't see a way to book an engineer for this? Thanks Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. It could be any of the 4 screw terminals in the first picture. Next, connect the power cable. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Because when I talk with virgin before I buy the servic. If QuickStart you shoul already have the socket or maned the technician will do. Hey I received my quick installation kit from VM a few weeks back but only now getting round to installing I have gone to set up but dont seem to have a VM wall socket for the cable to go in Picture attached of what I do have Is there an adaptor or anything I can purchase or do I need to contact and. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Virgin Media; My Virgin Media; Shop; Help;. The first thing is to start making alternative arrangements for your internet connectivity. They'll then install a fibre socket inside. so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. I ordered self-install kit just to find out there is no Virgin socket in my new property. self install issues. I've had a look at things from our side and can see you've been able to contact us regarding this. Networking and WiFi. Speed That is a rooftop aerial outlet for Freeview TV. Tech Chatter. Forum; Apps. Networking and WiFi. It is surface clipped usually. Here is the cable on my wall if that helps - 5424753. Switched On Families. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. My Virgin Media App. correctly to the Virgin Media wall socket, please follow these instructions to get set up. But, there was no wall socket, so after a week they sent an engineer. Can a member of the team contact me to arrange a. Community Natter. Tudor. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. I am hoping a membe. Account - Mobile. Can you check outside and look for the external wall box? It's a 6" brown or grey square-ish box, usually on wall Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Once you have hunted around for the examples linked above, if you don't think you have a conn. The a ppointment can be as soon as possible. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Re: No wall socket. . The box does however have a hole in the bottom, through which i could see some. Manage Your Account. Networking and WiFi. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. Tech Chatter. Stay safe online. Hi, I have the same issue. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Obi202 To Phone Extension Uk Voip Forums. 3 weeks ago. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Browse Virgin Media Virgin Media Community. Joining in. Account - Cable. The Openreach socket is entirely irrelevant in any case. I think it’s something like £5-£8 per day that your services aren’t on. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. 03. Stream from Virgin Media. a week ago. on 15-02-2022 10:03. Forum; Apps. Very. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. We're sorry to hear that there are no wall sockets in your property. SpeedWas able to purchase a self install setup but have no wall socket. cable from wall. Thing is, I've been to the house, Virgin haven't, and I am 99. New to the UK and just moved into our first home here. Virgin Media; My Virgin Media; Shop; Help;. Re: No wall socket. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Connect the Hub’s power cable with the blue tab. I was unable to do step 1. What I was looking for is a white faceplate, taller than it is wide,. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 195. SpeedQuickStart, set up and connections. The brown box is still fine, cleaned it and put the front back on with a zip tie. on 03-08-2020 18:05. We only have a standard ethernet cable in the wall - no sign of a socket for the round isolator cable that is mentioned in the setup guide. Tech Chatter. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. jpeg1. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. Self installation but NO wall socket in. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. We would like to show you a description here but the site won’t allow us. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable.